Examkin

Question

Difficulty: MediumChatter Settings, Feed Tracking, and Publisher Layouts

An administrator at Vertex Logistics needs to customize the publisher actions available in the Chatter feed on Case record pages. The requirement is to add a custom Create a Task quick action specifically to the Case record Chatter feed without making this action available on the global Chatter feed on the Home page. Which configuration change should the administrator make to satisfy this requirement?

  1. Add the quick action to the Salesforce Mobile and Lightning Experience Actions section on the Case page layout.Answer
  2. B
    Add the quick action to the Global Publisher Layout in Setup.
  3. C
    Enable Feed Tracking for the Task object under Chatter Feed Tracking settings.
  4. D
    Configure a Chatter Group Publisher Layout and assign it to Case users.

Answer

Add the quick action to the Salesforce Mobile and Lightning Experience Actions section on the Case page layout.
To customize the publisher actions displayed on record detail pages for a specific object, the administrator must edit the Salesforce Mobile and Lightning Experience Actions section on that object's Page Layout. This ensures the action is available on Case record pages without appearing on global Chatter feeds.

Step-by-Step Solution

1
Identify where Chatter publisher actions for specific objects are controlled.
Recognize that object record feed actions are driven by the object's page layout, specifically the Salesforce Mobile and Lightning Experience Actions section.
Global publisher layouts apply globally across Home and Chatter tabs, whereas page layouts customize individual object record feeds.
2
Evaluate the requirement for restricting the action to Case record pages only.
Adding the action to the Case page layout ensures it only appears when viewing Case records.
This prevents unnecessary clutter on global feeds while providing the required functionality on the target object.

Key Concept

Distinction between Global Publisher Layouts and Object-Specific Page Layout Actions in Salesforce Chatter
Estimated Time:1m 15s
Rate this question

Topics

Chatter Settings, Feed Tracking, and Publisher Layouts

More questions from this topic