A Salesforce Administrator is tasked with configuring declarative automation on the Case object. When a high-priority Case record is marked as Closed, the business process requires three distinct actions: creating a follow-up Task for the Account owner, posting a notification to the Account's Chatter feed, and deleting temporary diagnostic records related to the Case. Which statement accurately describes the capability of Process Builder regarding these requirements?
- Process Builder can natively create the Task and post to the Chatter feed, but it cannot delete records directly without calling an autolaunched Flow or Apex code.Answer
- BProcess Builder can execute all three requested actions natively as immediate actions without referencing any external automation components.
- CProcess Builder can natively perform record deletions, but posting to Chatter feeds requires invoking an Apex method.
- DProcess Builder can only update fields on the triggering record, so creating related records and Chatter posts must be delegated to record-triggered flows.
Answer
Process Builder can natively create the Task and post to the Chatter feed, but it cannot delete records directly without calling an autolaunched Flow or Apex code.
Process Builder natively supports creating new records (such as Tasks) and posting updates directly to Chatter feeds. However, it does not feature a native action for record deletion; performing a delete operation requires invoking an autolaunched Flow or Apex.
Step-by-Step Solution
Key Concept
Process Builder Supported and Unsupported Actions