Question

Difficulty: MediumChatter Groups, Types, and Member Management

An IT Operations team requires a dedicated Chatter group in Salesforce to communicate system maintenance alerts. The group must meet two key requirements: non-members must be able to search for the group and request to join, and only the Group Owner and Group Managers should be allowed to create new posts, while regular members may only view and reply to existing posts. Which TWO settings or configurations should the Salesforce Administrator implement to fulfill these requirements?

  1. Set the group access level to Private.Answer
  2. Enable the Broadcast group setting.Answer
  3. C
    Set the group access level to Unlisted.
  4. D
    Assign a custom profile that revokes Chatter post creation permissions for regular members.
  5. E
    Freeze the user accounts of regular members to limit their Chatter interaction capabilities.

Answer

To meet the requirements, the administrator must set the group access level to Private and enable the Broadcast group setting.
Setting the group to Private ensures that the group is discoverable in search and allows non-members to request membership, which requires approval from a group owner or manager. Enabling the Broadcast group configuration restricts the creation of new posts exclusively to owners and managers, while permitting group members to view feed items and add comments.

Step-by-Step Solution

1
Determine group visibility and join request requirements
Selecting Private group access allows the group to appear in search results and enables non-members to submit membership requests that require manager approval.
Public groups do not require join approval, whereas Unlisted groups hide the group entirely and prevent non-members from requesting to join.
2
Determine posting permission requirements
Enabling the Broadcast group setting restricts feed post creation to group owners and managers while allowing standard members to comment on posts.
Standard Chatter group roles normally allow all members to post; Broadcast groups provide explicit granular posting restrictions at the group level.

Key Concept

Chatter Group Access Types and Broadcast Permissions
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