Examkin

Question

Difficulty: MediumWorkflow Rules and Actions

An operations manager at a logistics company requires automated processing on the custom object Shipment__c. When a shipment status changes to "Delayed", an immediate Outbound Message must be sent to an external tracking service. Additionally, if the shipment status remains "Delayed" for 24 hours, a time-dependent Task should be assigned to the Logistics Supervisor. While attempting to configure the workflow rule, the administrator discovers that the option to add a time trigger is unavailable. Which evaluation criteria selection is preventing the administrator from adding the time-dependent action?

  1. Created, and every time it's editedAnswer
  2. B
    Created, and any time it's edited to subsequently meet criteria
  3. C
    Created
  4. D
    Created, and evaluated prior to record locking

Answer

The evaluation criteria 'Created, and every time it's edited' prevents the addition of time-dependent workflow actions.
In Salesforce Workflow Rules, time-dependent actions cannot be defined for rules set to evaluate 'Created, and every time it's edited'. To configure time triggers, the workflow rule evaluation criteria must be set to 'Created' or 'Created, and any time it's edited to subsequently meet criteria'.

Step-by-Step Solution

1
Identify the requirement
The business process requires both an immediate action (Outbound Message) and a time-dependent action (Task scheduled after 24 hours).
Time-dependent actions require specific evaluation criteria support in workflow rules.
2
Analyze Salesforce Workflow Rule evaluation criteria limitations
Salesforce prohibits time-based triggers on workflow rules configured to evaluate 'Created, and every time it's edited' to prevent infinite or ambiguous queueing of time actions on successive record edits.
Without a clear entry/exit transition condition, time triggers could re-evaluate unpredictably on every save.
3
Select the option that causes the trigger restriction
Selecting 'Created, and every time it's edited' disables the 'Add Time Trigger' feature in the workflow rule setup interface.
To enable time triggers, the administrator must choose either 'Created' or 'Created, and any time it's edited to subsequently meet criteria'.

Key Concept

Workflow Rule Evaluation Criteria and Time-Dependent Action Restrictions
Rate this question

Topics

Workflow Rules and Actions

More questions from this topic