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Difficulty: MediumLead Lifecycle and Lead Conversion

A Salesforce Administrator at an industrial robotics manufacturing company is setting up Lead Custom Field Mapping so that qualified prospect details automatically transfer upon lead conversion. The administrator creates a custom Text field on the Lead object called 'Robotic Application Need'. However, when attempting to map this field in Setup under Lead Custom Field Mapping, the custom Account field 'Robotic Application Detail' (Long Text Area) does not appear in the target drop-down list. What is the reason the administrator cannot select the custom Account field for mapping?

  1. Custom Lead fields can only be mapped to custom target fields on Account, Contact, or Opportunity that share a compatible data type.Answer
  2. B
    Custom Lead fields can only be mapped directly to standard fields on the target Account or Contact records.
  3. C
    The custom Account field has not been added to the active Record Type picklist selection list.
  4. D
    The Opportunity Sales Process must be modified to allow custom field data insertion from Lead records.

Answer

Custom Lead fields can only be mapped to custom target fields on Account, Contact, or Opportunity that share a compatible data type.
In Salesforce Lead Custom Field Mapping, custom Lead fields can only be mapped to custom fields on Account, Contact, or Opportunity records that possess a compatible data type. A custom Text field on the Lead cannot be mapped to a Long Text Area field on the Account.

Step-by-Step Solution

1
Identify the source and target field types in the scenario.
The source Lead field is a Text field, while the target Account field is a Long Text Area field.
Understanding data types is essential for evaluating field mapping compatibility in Salesforce.
2
Apply Salesforce Lead Custom Field Mapping rules.
Salesforce enforces strict rules requiring matching or compatible data types (e.g., Text to Text, Picklist to Picklist) when mapping custom Lead fields.
Incompatible data types prevent target fields from displaying in the setup mapping drop-down list.
3
Determine why other choices are invalid.
Lead custom fields cannot map to standard fields, record type picklists do not dictate custom field mapping dropdowns, and Sales Processes only control stage values.
Distractors confuse unrelated administration features with conversion mapping rules.

Key Concept

Salesforce Lead Custom Field Mapping Rules
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Topics

Lead Lifecycle and Lead Conversion

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