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Difficulty: MediumService Cloud Console Configuration

A Salesforce Administrator at AeroJet Logistics is tasked with configuring a new custom Lightning Service Console application for the tier-1 support desk. The console application must utilize tab-based navigation, include the Omni-Channel utility item in the bottom bar, define Account records as primary tabs with Case records opening as subtabs, and be assigned to the Support Specialist profile. In what sequence should the administrator perform the configuration steps within the Lightning App Wizard in Setup?

  1. 1Navigate to App Manager in Setup, click New Lightning App, and specify the App Name and description.
  2. 2Select Console Navigation as the App Options navigation style and choose the Service Setup experience.
  3. 3Add the Omni-Channel component on the Utility Items screen and configure its properties.
  4. 4Define navigation rules by configuring Accounts to open as primary tabs and Cases to open as subtabs under Accounts.
  5. 5Assign the Lightning Service Console app to the Support Specialist profile on the User Profiles screen and finish setup.

Answer

The correct sequence for configuring the Lightning Service Console application in the Lightning App Wizard is: 1) Launch the wizard in App Manager and enter app details, 2) Select Console Navigation under App Options, 3) Add the Omni-Channel component on the Utility Items screen, 4) Configure navigation rules for primary tabs and subtabs, and 5) Assign the app to the Support Specialist profile on the User Profiles screen.
When configuring a Service Console app using Salesforce Setup's App Manager, the wizard follows a strict multi-step sequence: defining basic app details, selecting the Console Navigation option, configuring utility bar items like Omni-Channel, setting tab and subtab navigation rules, and finally assigning profile access to target users.

Step-by-Step Solution

1
Initiate Lightning App Creation
App Manager opens the wizard where basic details like name, developer name, and branding are entered.
Creating a new Lightning app requires initializing the application metadata first.
2
Set App Options and Navigation Style
The navigation style is locked into Console Navigation instead of Standard Navigation.
Choosing Console Navigation determines the layout architecture for tabs, subtabs, and split views.
3
Configure Utility Bar Components
The Omni-Channel utility widget is placed in the console application bottom bar.
Utility items are configured after general app settings to supply background productivity tools.
4
Set Tab Navigation Rules
Account records open as primary tabs, while Case records open as subtabs underneath their parent Account tab.
Navigation rules dictate record relationship hierarchy inside the console workspace.
5
Assign Profile Access
The app is granted and made visible to users with the Support Specialist profile.
Profile assignment controls user visibility and security access to the newly built console app.

Key Concept

Lightning Service Console App Wizard Sequence
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Topics

Service Cloud Console Configuration

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