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Question

Difficulty: MediumProducts, Price Books, and Opportunity Line Items

A Salesforce Administrator at Horizon Fleet Solutions creates a custom price book named 'Government & Defense' to accommodate negotiated rates for fleet tracking hardware. While attempting to add the new 'GPS Tracker HD' product to this custom price book, the system throws an error and prevents the creation of the price entry. What is the most likely cause of this issue?

  1. The product does not have an active price entry in the Standard Price Book.Answer
  2. B
    The custom lead fields for product preferences were not mapped prior to creating the price book.
  3. C
    The Opportunity Stage Sales Process has not been updated to enable the new custom price book.
  4. D
    The custom price book must be deactivated before adding new product entries.

Answer

The product must have an active price entry in the Standard Price Book before it can be added to any custom price book.
In Salesforce Core Administration, a product must have an active standard price entry in the Standard Price Book before it can be added to any custom price book. If a standard price entry does not exist or is inactive, Salesforce will prevent adding the product to custom price books.

Step-by-Step Solution

1
Identify the relationship requirements between Products, Standard Price Books, and Custom Price Books.
Recognize that Salesforce enforces a prerequisite standard price entry requirement for all custom price books.
The Standard Price Book serves as the master price repository for products.
2
Verify if the product has an active standard price entry created.
Determined that 'GPS Tracker HD' lacks an active standard price entry in the Standard Price Book.
Without an active standard price, Salesforce blocks adding the product to custom price books.
3
Create and activate the standard price entry for the product in the Standard Price Book.
The product can now successfully be added to the 'Government & Defense' custom price book.
The system prerequisite for custom price book entries is now satisfied.

Key Concept

Standard Price Book Entry Prerequisite
Estimated Time:1m 0s
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Topics

Products, Price Books, and Opportunity Line Items

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