An administrator at Vertex Heavy Machinery creates a new active Product record for an industrial equipment component named 'TitanDrill X1'. The administrator also creates an active custom price book titled 'EMEA Enterprise Price Book'. When sales representatives in the EMEA region attempt to add 'TitanDrill X1' to an opportunity using the 'EMEA Enterprise Price Book', the product does not appear in the search results. Which action must the administrator take to make the product available on opportunities?
- AConfigure custom field mapping between the Product object and the Opportunity Line Item object.
- Create and activate a standard price entry for the product in the Standard Price Book.Answer
- CAssociate the custom price book with a Sales Process linked to the opportunity record type.
- DEnable Feed Tracking on the Opportunity Line Item object to refresh price book entry visibility.
Answer
The administrator must create and activate a standard price entry for the product in the Standard Price Book.
In Salesforce Core Administration, a product cannot be added to any custom price book—nor can it be selected on opportunity line items—until an active price entry exists for that product in the Standard Price Book. Creating and activating the standard price entry satisfies this architecture prerequisite.
Step-by-Step Solution
Key Concept
Standard Price Book Entry Prerequisite for Custom Price Books