An administrator at Crestline Logistics wants to optimize workspace efficiency for sales representatives using the Lightning Sales Console. The reps need to process list views of leads side-by-side with individual record details and quickly re-open recently viewed records without opening extra browser tabs.
Which TWO Sales Console features should the administrator configure to meet these requirements? (Select 2 answers)
- Enable Split View so sales reps can navigate list views alongside active record tabs in a collapsible panel.Answer
- Add the History utility component to the Utility Bar for quick access to recently visited records.Answer
- CConfigure Custom Lead Field Mapping to automatically sync Lead list view updates directly to Account records.
- DDefine a Sales Process to dynamically assign record type picklist values to the console workspace header.
Answer
The administrator should enable Split View and add the History utility component to the Utility Bar.
Split View allows users to work through a list of records while keeping the list open alongside the active record tab. The History utility item in the Utility Bar allows users to quickly view and re-open recently viewed records across console sessions.
Step-by-Step Solution
Key Concept
Lightning Sales Console Navigation and Productivity Tools