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Zorluk: OrtaChange Management Processes

A system administrator is preparing a formal change request to upgrade the web server software hosting the company's main e-commerce portal. Before submitting the request to the Change Advisory Board (CAB) for review, which of the following elements must be included in the initial change documentation? (Select TWO).

  1. A documented rollback plan outlining the specific steps to restore the previous server configuration if the upgrade fails.Cevap
  2. A risk analysis evaluating potential downtime and business impact during the scheduled maintenance window.Cevap
  3. C
    Immediate deployment of the software update to the live production server to gather baseline performance metrics for CAB review.
  4. D
    Administrative credential passwords attached to the ticket so CAB members can execute the deployment steps themselves.

Cevap

The change request documentation submitted for CAB approval must include a documented rollback plan and a risk analysis evaluating potential business impact.
Formal change management procedures require defining the scope of change, conducting a risk assessment, creating a plan for change, establishing a documented rollback plan, obtaining CAB approval, notifying end users, and conducting post-implementation testing. Including a rollback plan ensures business continuity if issues arise, while a risk analysis helps stakeholders evaluate potential impact before granting approval.

Adım Adım Çözüm

1
Identify the mandatory components required in formal change request documentation prior to authorization.
Recognize that a risk assessment/analysis and a fallback or rollback plan are required phases in the change management lifecycle.
CAB approval relies on knowing the scope, risk, impact, and safety measures (rollback) before authorizing production changes.
2
Evaluate the choices to distinguish standard change management requirements from improper or insecure practices.
Select the rollback plan and risk analysis while rejecting direct production testing and credential sharing.
Direct production modification bypasses change control entirely, and sharing passwords violates security protocols.

Anahtar Kavram

CompTIA A+ Change Management Lifecycle Components
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Change Management Processes

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