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Zorluk: OrtaChange Management Processes

A database technician is preparing a formal change request to migrate a mission-critical database server to a newer engine version. The technician has defined the scope of change, performed a comprehensive risk analysis, and scheduled the maintenance window during off-peak hours. Which of the following required components must also be documented in the proposal before submitting it to the Change Advisory Board (CAB) for approval?

  1. A detailed rollback plan specifying the exact steps to restore the database to its previous working state if the migration failsCevap
  2. B
    Pre-approved authorization allowing the technician to skip post-implementation testing if the maintenance window runs out of time
  3. C
    The completed post-implementation test results verifying that all client applications connect successfully to the updated database
  4. D
    A blanket policy waiver granting emergency administrative rights to bypass CAB review for all subsequent database updates

Cevap

A detailed rollback plan specifying the exact steps to restore the database to its previous working state if the migration fails
In standard ITIL and CompTIA change management workflows, every formal change request submitted to the Change Advisory Board (CAB) must include a documented rollback plan. This plan outlines specific technical steps and backup recovery procedures to restore systems to their last known good state if the proposed change fails or causes critical disruptions.

Adım Adım Çözüm

1
Identify the mandatory elements required in a formal change management request prior to CAB submission.
The core elements include scope of change, risk analysis, purpose of change, rollback plan, end-user notification, and scheduling.
The Change Advisory Board needs complete documentation to evaluate risk and ensure the organization can recover if the change causes an outage.
2
Evaluate the current state of the technician's proposal against required documentation elements.
The technician has established scope, risk analysis, and scheduling, but is missing a contingency strategy if the migration encounters fatal errors.
Without a rollback plan, an unexpected failure during deployment could lead to prolonged downtime without a clear path back to normal operations.
3
Select the option representing the missing mandatory pre-approval component.
The rollback plan must be prepared prior to submission.
It ensures technical feasibility of reverting changes before authorization is granted.

Anahtar Kavram

Change Management Documentation and Rollback Planning
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Konular

Change Management Processes

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