A user contacts the IT helpdesk reporting that their Windows workstation is displaying suspicious pop-up messages and experiencing severe performance degradation. An IT technician inspects the device and identifies symptoms of an active malware infection. According to the standard CompTIA 7-step malware remediation process, which action should the technician perform NEXT?
- Isolate the workstation by disconnecting it from the local network.Cevap
- BDisable System Restore in Windows settings to prevent infected restore points.
- CUpdate the anti-malware software definitions and perform a full system scan.
- DRe-enable System Restore and create a new system restore point.
Cevap
Isolate the workstation by disconnecting it from the local network.
According to the official CompTIA 7-step malware remediation process, Step 2 requires quarantining the infected system immediately after identifying symptoms (Step 1). Disconnecting the system from the wired and wireless network isolates the threat and prevents lateral propagation.
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CompTIA 7-Step Malware Remediation Best Practices