A helpdesk technician has confirmed that a company laptop is infected with a trojan that is generating unauthorized network traffic. Following the standard CompTIA malware remediation process, which action should the technician take NEXT?
- Isolate the computer by disconnecting its wired network cable and disabling Wi-Fi.Cevap
- BDisable System Restore in Windows to prevent infected system backups.
- CBoot the system into Safe Mode and execute a full anti-malware remediation scan.
- DConduct end-user training on how to avoid downloading suspicious email attachments.
Cevap
Isolate the computer by disconnecting its wired network cable and disabling Wi-Fi.
According to the standard CompTIA 7-step malware remediation workflow (1. Identify symptoms, 2. Quarantine infected system, 3. Disable System Restore, 4. Remediate infected system, 5. Schedule updates/scans, 6. Enable System Restore/create restore point, 7. Educate user), the immediate step following symptom identification is quarantining the system. Disconnecting network connections isolates the system to contain the threat.
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CompTIA 7-Step Malware Remediation Process - Quarantine
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