A help desk technician attempts to establish a native remote management session to assist a teleworking employee whose corporate laptop runs Windows 11 Home. The technician needs to interactively troubleshoot a software issue while allowing the employee to view the screen and maintain an active session. However, the technician's incoming connection attempt via standard Remote Desktop (RDP) fails. Which of the following identifies the primary cause of this failure and the most appropriate native tool to resolve the issue?
- Windows 11 Home does not support incoming Remote Desktop server connections; the technician should use Microsoft Remote Assistance (MSRA) or Quick Assist.Cevap
- BThe local Windows Defender Firewall blocked port 22 by default; the technician must open TCP port 22 to allow inbound RDP traffic.
- CNetwork Discovery is disabled in Network and Sharing Center; the user must enable file and printer sharing to permit inbound remote administrative sessions.
- DThe user account lacks privileges in Computer Management; the technician must grant the user membership in the local Telnet Administrators group to connect via port 23.
Cevap
Windows 11 Home edition does not support incoming Remote Desktop (RDP) host capabilities; the technician should use Microsoft Remote Assistance (MSRA) or Quick Assist to view and control the session interactively.
Windows 11 Home edition lacks the host/server functionality required to accept incoming Remote Desktop Protocol (RDP) connections. To provide interactive support where the end-user remains logged in and views the session, Microsoft Remote Assistance (MSRA) or Quick Assist must be used, as both tools are fully supported on Windows Home editions.
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Remote Access OS Limitations and Support Tools