Examkin

Soru

Zorluk: OrtaChange Management Processes

A enterprise storage administrator is preparing a change request to expand a Storage Area Network (SAN) LUN hosting critical virtual machine disk files for an e-commerce platform. The administrator has defined the project scope, completed a comprehensive risk assessment, and scheduled the maintenance window. Which of the following components must be included in the change request before submitting it to the Change Advisory Board (CAB) for approval?

  1. A documented rollback plan detailing steps to restore original storage configurations if the expansion failsCevap
  2. B
    Post-implementation testing logs demonstrating successful volume expansion and data integrity
  3. C
    An emergency change authorization bypass signed by the helpdesk supervisor
  4. D
    A complete workstation operating system patch log for all company client computers

Cevap

A documented rollback plan detailing steps to restore original storage configurations if the expansion fails
In official ITIL and CompTIA change management frameworks, a formal change request submitted for Change Advisory Board (CAB) review must include the purpose and scope of the change, a risk assessment, a scheduled maintenance window, end-user notification plans, and a documented rollback (backout) plan. The rollback plan specifies exact procedures to revert the infrastructure to its previous operational state if the change fails or causes service instability.

Adım Adım Çözüm

1
Analyze the change management lifecycle phase presented in the scenario.
The administrator has completed scope definition, risk analysis, and scheduling, but has not yet submitted the request to the CAB.
Before submission to the CAB, all mandatory planning components of the change request must be documented.
2
Identify missing pre-implementation documentation elements required by formal change management procedures.
A rollback plan (backout plan) is required alongside purpose/scope, risk analysis, end-user notification, and scheduling.
CAB approval relies on knowing how the team will revert changes safely if an unexpected disruption occurs during execution.

Anahtar Kavram

Change Management Documentation and Rollback Planning
Bu soruyu puanla

Konular

Change Management Processes

Bu konudan daha fazla soru