A desktop analyst receives a ticket regarding a corporate Windows 11 computer that has been behaving erratically, showing unauthorized background processes modifying system configurations. The analyst completes the initial symptom verification and immediately disconnects all Ethernet and Wi-Fi connections to prevent lateral movement across the internal subnet. Following standard CompTIA best-practice methodology for malware remediation, which action must the analyst perform NEXT before updating anti-malware definitions and running remediation scans?
- Disable Windows System Restore to prevent infected files from being saved into persistent backup snapshots.Cevap
- BRestart the system into Safe Mode with Networking to automatically retrieve the latest anti-malware definition files.
- CExecute `sfc /scannow` from an elevated command prompt to repair modified core operating system binaries.
- DRe-enable System Restore and manually generate a clean restore point to safeguard existing user files.
Cevap
Disable Windows System Restore to prevent infected files from being saved into persistent backup snapshots.
The CompTIA 7-step malware remediation process specifies the following strict order: 1. Identify malware symptoms, 2. Isolate infected systems, 3. Disable System Restore (in Windows), 4. Remediate infected systems (update anti-malware signatures, scan and remove threats), 5. Schedule scans and run updates, 6. Enable System Restore and create a restore point, 7. Educate the user. Because the analyst has already verified symptoms and isolated the machine from the network, the mandatory next action is to disable System Restore.
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CompTIA 7-Step Malware Remediation Process Execution