A database administrator is preparing to upgrade a company's customer relationship management (CRM) database during an upcoming scheduled maintenance period. According to standard change management procedures, which TWO of the following components must be documented in the change request prior to submitting it for review?
- A defined scope of the change detailing all specific systems and applications that will be impactedCevap
- A documented rollback plan to revert the database to its previous state if the upgrade encounters critical failuresCevap
- CFinal post-implementation testing results gathered directly from the live production environment
- DA signed user waiver authorizing the technical team to bypass Change Advisory Board (CAB) review
Cevap
A defined scope of the change detailing all specific systems and applications that will be impacted, and a documented rollback plan to revert the database to its previous state if the upgrade encounters critical failures.
Defining the scope of change and creating a detailed rollback plan are core prerequisites of any change management request. Defining the scope ensures all affected dependencies are known, while the rollback plan guarantees a clear backout strategy if issues arise during execution.
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Essential elements of a change request submission in change management workflows
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