A desktop support specialist at a corporate law firm is responding to an infected Windows 11 workstation exhibiting rogue security alerts and unauthorized background network traffic. The specialist has verified the malware infection and disconnected the system from the local network to quarantine it. Which TWO of the following actions should the specialist perform NEXT prior to running a full anti-malware remediation scan?
- Disable System Restore in Windows to prevent infected system files from being archived in restore points.Cevap
- Update the anti-malware software definitions using an external, uninfected source while keeping the machine offline.Cevap
- CEnable System Restore and generate an immediate restore point to save the current system state prior to cleaning.
- DExecute sfc /scannow from a standard user command prompt to repair corrupted system files.
Cevap
The technician should disable System Restore in Windows to eliminate infected restore points and update the anti-malware definitions using clean external media before scanning.
According to the official CompTIA 7-step malware remediation process, after identifying the malware (Step 1) and quarantining the infected system (Step 2), the technician must next disable System Restore (Step 3) to delete infected restore points and prevent reinfection. Following that, the technician must remediate the system (Step 4), which begins by updating the anti-malware engine and signature definitions (Step 4a). Since the system is isolated from the network, definitions should be obtained from an uninfected computer and loaded manually via external media.
Adım Adım Çözüm
Anahtar Kavram
CompTIA 7-Step Malware Remediation Process Order
Tahmini Süre:1m 30s