A workstation support technician at a pharmaceutical logistics facility is troubleshooting a Windows 11 workstation infected with a Trojan. The system has already been isolated from the network, and System Restore has been disabled. Which of the following actions should the technician take NEXT as part of the remediation process? (Select TWO.)
- Update the local anti-malware signatures and scan engine to the latest available definitions.Cevap
- Execute a thorough anti-malware scan using specialized tools to quarantine identified threats.Cevap
- CRe-enable Windows System Restore and generate a fresh system restore point.
- DConduct security awareness training with the primary user to prevent future infections.
Cevap
The technician should update the local anti-malware signatures and scan engine, and execute a thorough anti-malware scan using specialized tools to quarantine identified threats.
According to the CompTIA 7-step malware remediation process, once the system is isolated (Step 2) and System Restore is disabled (Step 3), the technician must proceed to Step 4: Remediate the infected systems. Step 4 requires two key actions: first, updating the anti-malware signatures and engines, and second, executing a full scan using anti-malware tools to quarantine and remove the infection.
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CompTIA 7-Step Malware Remediation Process - Step 4: Remediate Infected Systems
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