A desktop technician at a live broadcast news production studio is responding to a malware incident on a Windows 11 workstation. The machine was disconnected from the local network after pop-ups and unusual background network traffic were detected. The technician has confirmed the presence of rogue spyware and has already disabled System Restore on the machine. Which TWO actions should the technician perform NEXT to adhere to the CompTIA 7-step malware remediation process? (Select TWO.)
- Update the local anti-malware software engine and definition signatures using an offline installation packageCevap
- Perform a full system scan in Safe Mode using specialized anti-malware removal toolsCevap
- CRe-enable System Restore and create an initial system recovery checkpoint
- DConfigure Windows Task Scheduler to execute daily automated anti-malware scans during off-peak hours
- EExecute the command 'sfc /scannow /f' inside Windows Task Manager to repair malicious DLL modifications
Cevap
Updating the anti-malware software and definition signatures offline, followed by performing a full system scan in Safe Mode using dedicated removal tools.
According to the CompTIA 7-step malware remediation process, once the technician has identified the symptoms (Step 1), quarantined the system (Step 2), and disabled System Restore (Step 3), the next phase is Step 4: Remediate the infected system. This phase consists of two parts: first updating anti-malware software and signature definitions (Step 4a), and second using scanning and removal techniques such as Safe Mode or pre-boot environments (Step 4b). Updating definitions offline ensures the quarantined system gets the latest signatures without reconnecting to the network.
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CompTIA 7-Step Malware Remediation Process (Step 4: Remediate Infected Systems)