A desktop technician at a biotechnology research facility is responding to a Windows workstation infected with trojan malware. The technician has confirmed the infection, isolated the computer from the local network, and disabled System Restore. Which of the following actions should the technician perform NEXT in accordance with the standard CompTIA malware remediation process?
- Update the anti-malware software definitions using an out-of-band methodCevap
- BEnable System Restore and create a fresh system restore point
- CConduct end-user training on phishing awareness and safe browsing practices
- DSchedule recurring automated scans and OS updates in Windows Settings
Cevap
Update the anti-malware software definitions using an out-of-band method
The standard CompTIA 7-step malware remediation process follows a strict order: 1. Identify symptoms, 2. Quarantine infected system, 3. Disable System Restore, 4. Remediate infected systems (a. Update anti-malware software, b. Scan and use removal techniques), 5. Schedule updates and scans, 6. Enable System Restore and create a restore point, 7. Educate the end user. Since the technician has already completed steps 1 through 3, the immediate next action is sub-step 4a: updating the anti-malware definitions.
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CompTIA 7-Step Malware Remediation Process