A technician is troubleshooting a desktop application that repeatedly crashes upon launch on a Windows workstation. Place the following troubleshooting steps in the correct order from first to last to isolate and resolve the issue according to standard CompTIA methodology.
- 1Interview the user regarding recent changes and inspect the Windows Event Viewer Application log for crash details.
- 2Formulate a hypothesis as to whether a background service conflict or corrupt application binary is causing the crash.
- 3Perform a clean boot by disabling non-Microsoft startup services using System Configuration (MSConfig) to test the hypothesis.
- 4Reinstall the crashing application and verify that it launches and operates without errors.
- 5Record the identified root cause, remediation steps, and resolution details in the ticketing system.
Cevap
The correct sequence of troubleshooting steps from first to last is: 1) Interview the user and inspect Event Viewer logs, 2) Formulate a hypothesis of probable cause, 3) Perform a clean boot to test the hypothesis, 4) Reinstall the application and verify functionality, and 5) Record resolution details in the ticketing system.
The correct order strictly follows the six-step CompTIA troubleshooting methodology: 1) Identify the problem (user interview and Event Viewer log review), 2) Establish a theory of probable cause (hypothesizing service or binary corruption), 3) Test the theory (performing a clean boot), 4) Establish a plan of action and verify full system functionality (reinstalling app and testing stability), and 5) Document findings, actions, and outcomes.
Adım Adım Çözüm
Anahtar Kavram
CompTIA A+ Standard Troubleshooting Methodology applied to Windows Application Crashes