An employee contacts the IT help desk reporting that their corporate desktop is displaying continuous pop-up advertisements and experiencing unusual performance delays. A support technician inspects the computer and identifies symptoms of an active adware infection. According to the CompTIA 7-step malware remediation process, which of the following actions should the technician take NEXT?
- ADisable System Restore in Windows to prevent saving infected files to restore points.
- Quarantine the compromised desktop by disconnecting its network connection.Cevap
- CDownload and install the latest anti-malware definition updates onto the workstation.
- DExecute the sfc /scannow command using an elevated Command Prompt window.
Cevap
Quarantine the compromised desktop by disconnecting its network connection.
Following the standard CompTIA 7-step malware remediation process, once malware symptoms are identified (Step 1), the immediate next step is to quarantine the infected system (Step 2). Disconnecting the network interface isolates the system and prevents potential lateral movement of the infection.
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CompTIA 7-Step Malware Remediation Process (Step 2: Quarantine infected systems)