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Zorluk: KolayStrengthening Arguments

A technology firm recently deployed an automated AI-driven customer support chatbot to resolve routine user inquiries. After three months of deployment, the firm reported a 25 percent decrease in total customer service operating expenditures and concluded that the implementation of the chatbot directly caused this reduction in costs. Which of the following, if true, provides the strongest support for the firm's conclusion?

  1. During the three-month period, the total number of customer inquiries remained constant and no other cost-cutting measures were implemented within the customer service department.Cevap
  2. B
    The company reduced its customer service team by half through major layoffs immediately before introducing the chatbot.
  3. C
    The firm's overall sales revenue grew substantially during the same three-month timeframe.
  4. D
    Surveyed customers expressed a strong preference for speaking with human representatives rather than interacting with automated tools.
  5. E
    The software licensing fee for maintaining the chatbot exceeded the quarterly compensation of several full-time support workers.

Cevap

The argument is supported by establishing that customer inquiry volume was unchanged and no alternative cost-reduction actions occurred, ensuring the cost savings are attributable to the chatbot.
The conclusion asserts a direct causal link between implementing the chatbot and reducing customer service costs. The statement confirming that inquiry volume was unchanged and no other cost-reduction initiatives occurred effectively eliminates competing explanations for the cost drop, strengthening the author's causal claim.

Adım Adım Çözüm

1
Identify the conclusion and premises of the argument.
Premise: Operating expenses fell by 25% after deploying the chatbot. Conclusion: The chatbot directly caused the reduction in expenses.
Strengthening an argument requires identifying what logical gap exists between the premise and conclusion.
2
Evaluate potential gaps or alternative explanations.
The conclusion assumes that no external factors (such as decreased inquiry volume or staff cuts) caused the cost reduction.
Ruling out alternative explanations validates the causal connection made in the argument.
3
Select the choice that confirms key implicit assumptions or eliminates alternative causes.
Confirming that inquiry volume stayed constant and no other cost-cutting measures took place confirms the chatbot as the sole driver of the savings.
This directly increases the likelihood that the firm's conclusion is correct.

Anahtar Kavram

Strengthening Causal Claims by Ruling Out Alternative Causes
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Konular

Strengthening Arguments

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