During a group meeting on a psychiatric unit, a young adult client abruptly stands up, clenches their fists, and begins yelling aggressively at another participant. What are the priority behavioral interventions the practical nurse (PN) should implement? (Select all that apply.)
- Escort the remaining group members out of the room to a secure areaCevap
- Maintain a respectful physical distance and keep hands visible in a non-threatening postureCevap
- Speak to the agitated client using a calm, low, and even tone of voiceCevap
- DApproach the client quickly and grasp their arm to guide them away from the group
- EWarn the client that security will apply physical restraints if the yelling continues
- FDemand that the client rationally explain the cause of their anger immediately
Cevap
The correct priority interventions are to escort the remaining group members out of the room, maintain a respectful physical distance with a non-threatening posture, and speak to the agitated client using a calm, low, and even tone of voice.
The priority during an acute behavioral crisis is to ensure the immediate physical safety of everyone in the milieu while utilizing the least restrictive de-escalation techniques available. Removing bystanders protects them from harm and reduces the audience for the agitated client. Maintaining physical distance with a non-threatening posture and speaking in a calm, soft voice prevents the client from feeling threatened, trapped, or challenged, which effectively helps lower the intensity of the situation.
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Anahtar Kavram
Milieu Safety and De-escalation Techniques
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