A Salesforce administrator is evaluating intake channels and needs to configure On-Demand Email-to-Case to process incoming customer support requests. Which two features or operational characteristics apply to On-Demand Email-to-Case? (Select 2)
- Email messages and attachments up to 25 MB are processed entirely through Salesforce cloud infrastructure without requiring local agent software behind a firewall.Cevap
- Administrators can configure Over-Limit Actions such as Bounce, Discard, or Requeue to determine how emails are handled if daily processing limits are reached.Cevap
- CAn executable agent software must be installed and maintained on an internal company server to process email attachments.
- DIncoming email size limits are automatically expanded to accept attachments up to 100 MB per email.
- ECases generated through Email-to-Case automatically bypass Case Assignment Rules and route directly to the default escalation queue.
Cevap
On-Demand Email-to-Case processes emails and attachments up to 25 MB entirely within the Salesforce cloud infrastructure, and enables administrators to configure Over-Limit Actions (such as Bounce, Discard, or Requeue) when daily limit thresholds are reached.
On-Demand Email-to-Case routes emails through Salesforce cloud infrastructure (Apex Email Services) without requiring local agent software, accepting email messages up to 25 MB. Furthermore, administrators can specify Over-Limit Actions (Bounce, Discard, or Requeue) to determine how incoming emails are processed when the daily organization processing limit is exceeded.
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Anahtar Kavram
On-Demand Email-to-Case Architecture and Limit Actions