A Support Administrator at a high-volume retail company is preparing for an annual promotional event. The company captures online support requests using standard Web-to-Case. On the day of the sale, incoming web form submissions dramatically spike and exceed the organization's maximum daily Web-to-Case limit. What happens to the customer submissions that are sent after the daily limit has been reached?
- The excess submissions are converted into email messages sent directly to the Default Case Owner specified in Support Settings.Cevap
- BThe excess submissions are placed into an internal temporary queue and automatically created as records when the limit resets 24 hours later.
- CThe web submission endpoint rejects the incoming POST requests immediately and returns an HTTP 503 Service Unavailable status code to the client browser.
- DThe excess submissions successfully generate Case records, but their ownership is transferred to the Automated Process User while bypassing assignment rules.
Cevap
The excess submissions are converted into email messages sent directly to the Default Case Owner specified in Support Settings.
When an organization reaches its 24-hour Web-to-Case limit, Salesforce does not drop the data or throw a web server error. Instead, it forwards an email containing the web form fields and customer details directly to the Default Case Owner defined in Support Settings so support managers can manually handle or process the request.
Adım Adım Çözüm
Anahtar Kavram
Web-to-Case Daily Limit Overflow Behavior