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Soru

Zorluk: OrtaCase Capture Mechanisms (Web-to-Case and Email-to-Case)

An administrator is configuring Web-to-Case for a company's customer service portal. During a seasonal product promotion, the volume of web form submissions exceeds the organization's daily Web-to-Case request limit. Which system behavior occurs for the web submissions that exceed this limit?

  1. The excess case information is emailed directly to the Default Case Owner rather than generating Case records.Cevap
  2. B
    The excess submissions are held in a temporary system queue and automatically created when the daily limit resets.
  3. C
    Salesforce creates the Case records immediately but assigns them to an Automated Process user with a Pending status.
  4. D
    The public HTML form blocks submission entirely and displays a server error message to the web visitor.

Cevap

The excess case information is emailed directly to the Default Case Owner rather than generating Case records.
When Web-to-Case daily request limits are exceeded, Salesforce prevents loss of customer inquiries by emailing the form submission details to the Default Case Owner designated in Web-to-Case settings. These overflow inquiries do not create Case records automatically.

Adım Adım Çözüm

1
Identify the Case Capture mechanism and limit condition.
Web-to-Case has reached its daily governor limit for form submissions.
Salesforce imposes daily limits on Web-to-Case requests based on organization tier and settings.
2
Determine how Salesforce handles overflow submissions.
Form details are sent via email to the Default Case Owner.
To prevent data loss while respecting daily transaction limits, Salesforce emails the submitted text directly to the designated Default Case Owner email address.

Anahtar Kavram

Web-to-Case Daily Request Limits and Overflow Handling
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Konular

Case Capture Mechanisms (Web-to-Case and Email-to-Case)

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