A System Administrator is configuring On-Demand Email-to-Case to handle customer inquiries. After adding a support email address as a new routing address in Salesforce settings, which administrative step is required to complete the setup so incoming emails generate cases?
- Verify the routing email address via the confirmation link and set up email forwarding from the support email account to the generated Email-to-Case email service address.Cevap
- BInstall and configure the Email-to-Case Agent executable on an internal network server behind the corporate firewall.
- CSubmit a request to Salesforce Customer Support to enable domain-level automated routing for the organization's email domain.
- DCreate an Apex email service class to parse incoming MIME messages and manually map email header fields to Case record fields.
Cevap
Verifying the routing email address via the confirmation link and setting up email forwarding from the mail server to the generated Salesforce email service address is required.
To complete On-Demand Email-to-Case configuration, administrators must verify the newly added routing address using the link sent by Salesforce and configure email forwarding on their mail server to direct customer emails to the long Email Service Address provided by Salesforce.
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On-Demand Email-to-Case Routing and Verification