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Zorluk: ZorCase Capture Mechanisms (Web-to-Case and Email-to-Case)

An organization is implementing automated case capture from customer email communications. The corporate IT security policy dictates that incoming email traffic must remain entirely within the company network firewall before case record creation, and customer emails frequently contain attachment files exceeding 30 MB. Which case capture implementation should the System Administrator choose to satisfy these security and technical requirements?

  1. Install and configure the local Email-to-Case Agent behind the company network firewall.Cevap
  2. B
    Enable On-Demand Email-to-Case and set the routing address attachment handling limit to 50 MB.
  3. C
    Generate a Web-to-Case HTML form and configure an automated email ingestion script on the web server.
  4. D
    Configure On-Demand Email-to-Case combined with an outbound middleware proxy inside the DMZ.

Cevap

Install and configure the local Email-to-Case Agent behind the company network firewall.
Installing the Email-to-Case Agent on an internal server behind the company firewall ensures that email traffic is kept within the corporate network prior to case creation in Salesforce. Additionally, the Email-to-Case Agent supports processing attachments larger than the 25 MB limitation enforced by On-Demand Email-to-Case.

Adım Adım Çözüm

1
Analyze the technical requirements
Requirements specify that email processing must stay behind the corporate network firewall and support attachments over 30 MB.
Salesforce provides two distinct Email-to-Case architectures depending on security and file size needs.
2
Compare On-Demand Email-to-Case vs. Email-to-Case Agent
On-Demand Email-to-Case processes traffic through cloud email services outside the firewall with a 25 MB attachment limit. Email-to-Case Agent runs locally behind the firewall and handles attachments larger than 25 MB.
Evaluating architectural limits identifies the local Email-to-Case Agent as the only mechanism meeting both criteria.

Anahtar Kavram

Email-to-Case Agent vs. On-Demand Email-to-Case Architecture and Limitations
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Konular

Case Capture Mechanisms (Web-to-Case and Email-to-Case)

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