Match each Salesforce case capture mechanism or configuration component with its corresponding operational behavior or technical requirement.
- Web-to-CaseCaptures customer inquiry data via web form HTML submission and enforces a daily intake limit of 5,000 requests per 24 hours.
- On-Demand Email-to-CaseDirects incoming support emails directly through Salesforce cloud Apex infrastructure, capping individual email attachment sizes at 25 MB.
- Email-to-Case AgentOperates inside a company's local network behind the firewall to keep email traffic internal and support email attachments larger than 25 MB.
- Default Case OwnerReceives newly created cases automatically whenever active case assignment rules fail to find a matching criteria or are disabled.
Cevap
Web-to-Case corresponds to HTML web submissions with a 5,000 daily request limit. On-Demand Email-to-Case corresponds to cloud email processing with a 25 MB attachment limit. Email-to-Case Agent corresponds to local firewall deployment handling attachments over 25 MB. Default Case Owner corresponds to receiving unassigned cases when assignment rules fail.
Each item accurately aligns with official Salesforce Administrator specifications: Web-to-Case is form-driven with a 5,000 daily request cap; On-Demand Email-to-Case uses cloud email services capped at 25 MB attachments; Email-to-Case Agent runs locally behind a firewall for internal traffic and larger attachments; Default Case Owner functions as the automated fallback recipient when rule criteria are unmet.
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Anahtar Kavram
Salesforce Case Capture Mechanism Architecture and Limitations