An organization recently implemented a Web-to-Case form on its public website. During a marketing campaign, several prospective customers submitted inquiries that triggered custom validation rules on the Case object. While cases adhering to the validation rules were created successfully, the submissions violating the validation rules failed to generate Case records, and web users received no onscreen error notifications. Which location should the Salesforce Administrator check to inspect the details and data of these failed Web-to-Case submissions?
- The email inbox of the Default Case Owner designated in Support SettingsCevap
- BThe Web-to-Case Error Log related list within the Case Capture Setup menu
- CThe Setup Audit Trail under the Automated Case User system logs
- DThe System Debug Logs, but only if an active Apex trace flag was set before submission
Cevap
The administrator should check the email inbox of the Default Case Owner designated in Support Settings.
Because Web-to-Case forms do not interactively surface Salesforce validation errors back to end-users on external websites, Salesforce routes any failed record creation attempts (such as those caused by custom validation rules or missing required fields) via email to the Default Case Owner configured in Support Settings. This notification includes the submitted form values so the administrator or support team can manually review and create the case if necessary.
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Web-to-Case Error Handling and Default Case Owner Fallback