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Zorluk: ZorCase Capture Mechanisms (Web-to-Case and Email-to-Case)

A financial services organization uses a public Web-to-Case form to capture customer service requests. During high-volume promotional campaigns, the administrator wants to ensure system reliability if submission limits are reached and prevent automated spam submissions from generating invalid records. Which TWO statements correctly describe Salesforce system behavior and administrative options for Web-to-Case intake?

  1. When the organization exceeds its maximum daily Web-to-Case limit, additional incoming case submissions are emailed directly to the Default Case Owner.Cevap
  2. Enabling reCAPTCHA Verification in Web-to-Case HTML settings requires website visitors to pass spam verification before a case record is created in Salesforce.Cevap
  3. C
    Web-to-Case submissions exceeding daily allocation limits are temporarily held in an internal queue for up to 24 hours until the daily limit resets.
  4. D
    Submissions over the daily Web-to-Case limit are automatically routed through On-Demand Email-to-Case for processing.
  5. E
    Salesforce silently rejects and permanently discards any Web-to-Case form request received after reaching the daily limit threshold without notifying administrators.

Cevap

The correct statements are that Web-to-Case submissions exceeding the daily limit are emailed to the Default Case Owner, and enabling reCAPTCHA Verification helps prevent spam submissions by rejecting unverified requests.
Salesforce manages Web-to-Case daily limit overflow by converting extra submissions into email notifications dispatched to the Default Case Owner, ensuring case details are retained. Additionally, administrators can include reCAPTCHA verification within the generated HTML to reject unverified bot submissions before case creation.

Adım Adım Çözüm

1
Analyze Web-to-Case daily limit overflow handling
Salesforce enforces daily limits on Web-to-Case (typically 5,000 requests per 24-hour period). When this limit is exceeded, overflow requests are sent as plain text emails to the Default Case Owner instead of being discarded or queued.
This prevents data loss during unexpected submission spikes.
2
Evaluate spam prevention options for Web-to-Case
Administrators can enable reCAPTCHA verification during Web-to-Case HTML generation, forcing submitters to verify humanity before case record creation.
This blocks automated bots from consuming daily limits or creating spam cases.

Anahtar Kavram

Web-to-Case Daily Limit Fallback and Spam Protection
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Konular

Case Capture Mechanisms (Web-to-Case and Email-to-Case)

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