In public administration and organizational governance, civil servants must deploy appropriate conflict resolution modes—such as those categorized under the Thomas-Kilmann Conflict Mode Instrument—depending on urgency, stakeholder interests, and administrative authority. Match the administrative scenario described in List-I with the corresponding conflict handling style in List-II.
- A Senior District Collector convenes a joint task force with the Forest Department and Tribal Welfare Board to co-create a revised sanctuary boundary plan that fully preserves indigenous grazing rights while meeting strict wildlife conservation mandates.Collaborating Mode (High Assertiveness, High Cooperativeness): Synthesizing multiple perspectives to achieve an integrative win-win solution where all essential concerns are satisfied.
- An Executive Engineer, facing an unexpected mid-year budget freeze, agrees to postpone the aesthetic beautification phase of a public town hall project to ensure the structural drainage overhaul remains fully funded.Compromising Mode (Moderate Assertiveness, Moderate Cooperativeness): Seeking an expedient, mutually acceptable trade-off where both parties sacrifice non-essential elements under resource constraints.
- A Sub-Divisional Magistrate, faced with two rival community factions demanding opposing parade routes during a high-tension festival, temporarily pauses public procession permits and orders an immediate third-party security audit before reconvening discussions.Avoiding Mode (Low Assertiveness, Low Cooperativeness): Postponing an immediate decision or confrontation to cool down emotional tensions and gather impartial factual evidence.
- A Department Head immediately overrides a junior officer's procedural hesitation during a flash flood emergency, issuing direct executive instructions to mobilize relief vehicles without waiting for inter-departmental consensus.Competing Mode (High Assertiveness, Low Cooperativeness): Utilizing legitimate positional authority to enforce quick, decisive action during critical emergencies or non-negotiable situations.
Cevap
The correct alignment pairs the District Collector's joint task force co-creation with the Collaborating Mode, the Executive Engineer's budget trade-off with the Compromising Mode, the Sub-Divisional Magistrate's permit pause and audit order with the Avoiding Mode, and the Department Head's emergency intervention with the Competing Mode.
Each administrative action precisely reflects the dual dimensions of assertiveness (satisfying one's own administrative goals) and cooperativeness (satisfying external stakeholder goals) according to the Thomas-Kilmann model. The joint creation of a sanctuary plan satisfies both nature conservation and indigenous rights (Collaborating). The budget adjustment yields non-critical elements for core survival (Compromising). Deferring parade permits neutralizes immediate volatile clashes while gathering objective security data (Avoiding). Directing disaster relief unilaterally prioritizes urgent life-safety outcomes over consensus building (Competing).
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Thomas-Kilmann Conflict Mode Model in Public Administration
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