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Difficulty: EasyChange Management Processes

A systems administrator needs to deploy an urgent security patch to a critical application server during an upcoming maintenance window. To ensure the server can be restored to its previous operational state if the patch fails or destabilizes the environment, which component of the change management process must the administrator prepare?

  1. A rollback planAnswer
  2. B
    A scope of change document
  3. C
    A risk analysis report
  4. D
    An end-user notification schedule

Answer

The administrator must prepare a rollback plan.
A rollback plan explicitly outlines the step-by-step technical procedures required to undo modifications and return systems to their previous baseline if a change causes instability or failure.

Step-by-Step Solution

1
Identify the primary requirement in the scenario.
The requirement is to restore the server to its previous operational state if the software patch fails.
Enterprise change management standards require explicit contingency planning for recovery from deployment failures.
2
Evaluate the purpose of each change management document.
The rollback plan (also known as a backout plan) explicitly defines procedures for reversing modifications.
Having documented fallback steps prevents prolonged unplanned outages during failed implementations.

Key Concept

Rollback Planning in Change Management
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Topics

Change Management Processes

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