An IT technician is preparing to update software on corporate workstations following organizational policy. In what order should the technician execute the stages of the standard change management process?
- 1Define the purpose and scope of the proposed change.
- 2Perform a risk analysis and draft a comprehensive rollback plan.
- 3Submit the change request to the Change Advisory Board (CAB) for authorization.
- 4Notify affected end users of the scheduled maintenance window.
- 5Implement the change and execute post-implementation testing.
Answer
The proper chronological sequence of the change management lifecycle is: 1) Define the purpose and scope of the proposed change, 2) Perform a risk analysis and draft a comprehensive rollback plan, 3) Submit the change request to the Change Advisory Board (CAB) for authorization, 4) Notify affected end users of the scheduled maintenance window, and 5) Implement the change and execute post-implementation testing.
The standard CompTIA change management workflow dictates defining purpose and scope first, followed by performing risk analysis and preparing a rollback plan. Next, formal authorization must be granted by the Change Advisory Board (CAB). Once authorized, end users are notified, and lastly, the change is implemented and verified through post-implementation testing.
Step-by-Step Solution
Key Concept
Standard Change Management Lifecycle