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Difficulty: MediumChange Management Processes

An IT support supervisor is preparing a change request to upgrade the operating system on all point-of-sale (POS) terminals across multiple retail locations. The supervisor has defined the scope of work, completed functional testing in a lab environment, and established a deployment schedule to minimize business disruption. Which of the following critical components must be included in the change request prior to submitting it to the Change Advisory Board (CAB) for approval?

  1. A backout plan detailing step-by-step procedures to revert the terminals to their prior working state if the upgrade failsAnswer
  2. B
    An automated script to bypass User Account Control (UAC) prompts and grant elevated local administrative rights to store managers
  3. C
    A post-remediation verification procedure for isolating compromised hosts in a sandbox quarantine network
  4. D
    A formal incident log transferring direct financial liability for hardware downtime to the deployment team

Answer

A backout plan detailing step-by-step procedures to revert the terminals to their prior working state if the upgrade fails
A comprehensive change request must include a documented backout plan that details how to quickly restore systems to their previous baseline if the deployment encounters unanticipated errors.

Step-by-Step Solution

1
Review the core elements of a standard change management workflow.
A complete change submission requires purpose and scope, risk assessment, implementation plan, backout (rollback) plan, CAB approval, and post-implementation testing.
Documenting how to revert changes minimizes operational impact if an update causes critical errors in production.
2
Evaluate the current state of the supervisor's change request.
The scenario indicates that scope definition, lab testing, and scheduling are complete, but a rollback strategy has not yet been documented.
The CAB requires a validated backout plan before granting change authorization.

Key Concept

Change Management Rollback / Backout Planning
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Topics

Change Management Processes

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