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Difficulty: EasyChange Management Processes

A helpdesk technician is preparing a change request to deploy a critical operating system patch across company workstations. The technician needs to document the step-by-step procedure for returning the workstations to their original functional state if the patch causes unforeseen application instability. Which change management component is the technician preparing?

  1. Rollback planAnswer
  2. B
    Scope of change
  3. C
    Risk analysis
  4. D
    End-user notification

Answer

The correct answer is the rollback plan.
A rollback plan details the precise technical steps required to reverse a change and restore systems to their baseline configuration if an update or deployment fails.

Step-by-Step Solution

1
Identify the primary purpose of the procedure described in the scenario.
The technician is creating instructions to undo an operating system patch deployment and return workstations to their original operational state.
Analyzing the specific goal of the documentation helps map it directly to formal change management terminology.
2
Correlate the requirement with standard change management components.
A rollback plan (or backout plan) specifically provides the step-by-step instructions to revert changes upon deployment failure.
Standard operational procedures mandate a rollback plan to ensure service restoration and minimize downtime if an update causes issues.

Key Concept

Rollback Planning in Change Management
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Topics

Change Management Processes

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