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Difficulty: EasyChange Management Processes

An IT technician is preparing to replace a core network switch as part of a planned infrastructure maintenance activity. Place the standard change management workflow phases in the correct chronological order from first to last.

  1. 1Define the purpose and scope of the proposed change
  2. 2Perform a risk analysis to evaluate potential business impact
  3. 3Develop the implementation plan and a detailed rollback plan
  4. 4Obtain formal authorization from the Change Advisory Board (CAB)
  5. 5Execute the change and complete post-implementation testing

Answer

The correct chronological sequence for the change management process is: 1) Define the purpose and scope of the proposed change, 2) Perform a risk analysis to evaluate potential business impact, 3) Develop the implementation plan and a detailed rollback plan, 4) Obtain formal authorization from the Change Advisory Board (CAB), and 5) Execute the change and complete post-implementation testing.
The standard CompTIA change management lifecycle requires identifying the purpose and scope first, evaluating risk second, building implementation and rollback plans third, securing CAB approval fourth, and executing followed by post-implementation testing last.

Step-by-Step Solution

1
Establish change boundaries
Defining purpose and scope comes first.
Before assessing risks or making plans, the technician must clearly define what change is being proposed and why.
2
Evaluate consequences
Performing risk analysis comes second.
Assessing risk helps the organization understand the severity and scope of potential disruptions.
3
Create technical deployment and recovery procedures
Developing implementation and rollback plans comes third.
A documented plan for deployment and a contingency plan to revert changes must exist before submitting for approval.
4
Submit proposal for review
Obtaining CAB approval comes fourth.
The Change Advisory Board reviews all documentation (scope, risk, implementation, and rollback) to authorize execution.
5
Perform work and verify outcome
Executing the change and completing post-implementation testing comes last.
Implementation occurs in the scheduled window, followed by testing and documentation to ensure successful completion.

Key Concept

Standard Change Management Process Lifecycle
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Topics

Change Management Processes

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