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Difficulty: MediumChange Management Processes

A cloud administrator is preparing to update the signing certificate for an enterprise Single Sign-On (SSO) identity federation service. The administrator has documented the purpose of the change, defined the specific scope, performed a comprehensive risk analysis, and scheduled the maintenance window during off-peak hours. Which of the following elements MUST also be documented and included in the change request prior to submitting it for Change Advisory Board (CAB) approval?

  1. A backout plan detailing explicit procedures to revert to the existing certificate if authentication fails post-deploymentAnswer
  2. B
    Formal written certification from the third-party Certificate Authority authorizing the maintenance window timeframe
  3. C
    Results from implementing the certificate update directly on the live production identity provider prior to board review
  4. D
    An automated script configured to terminate all active employee domain sessions immediately upon submitting the proposal

Answer

A backout plan detailing explicit procedures to revert to the existing certificate if authentication fails post-deployment
The correct answer emphasizes the necessity of a backout (rollback) plan. Every formal change request submitted to a Change Advisory Board (CAB) must contain a clear, step-by-step procedure to reverse the change and restore baseline functionality if errors or service disruptions occur after implementation.

Step-by-Step Solution

1
Identify the required components of a standard enterprise change request.
Standard elements include scope of change, risk assessment, plan for change, rollback/backout plan, end-user notification, and CAB approval.
CompTIA change management processes mandate thorough documentation prior to board submission to minimize operational risk.
2
Evaluate the current documentation state described in the scenario.
The administrator has completed purpose definition, scope, risk analysis, and maintenance scheduling.
Reviewing what has already been completed reveals which essential phase is missing.
3
Determine the mandatory missing element before CAB review.
A rollback (backout) plan is missing and must be included so the system can return to a known good state if the update fails.
CAB approval requires a verified rollback strategy in case the change destabilizes production identity services.

Key Concept

Standard Change Management Documentation Requirements
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Topics

Change Management Processes

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