Examkin

Question

Difficulty: EasyChange Management Processes

A desktop support technician is preparing a formal change request to deploy a critical security patch across company workstations. As part of the change request documentation, the technician includes a detailed backout plan. Which of the following best describes the primary purpose of a backout (rollback) plan in the change management process?

  1. To provide detailed instructions for restoring systems to their previous operational state if the implementation failsAnswer
  2. B
    To inform affected end users of expected service interruptions and scheduled maintenance windows
  3. C
    To document the financial expenditures and hardware licensing costs for Change Advisory Board (CAB) review
  4. D
    To bypass sandbox testing requirements and authorize immediate deployment into production environments

Answer

Providing detailed instructions for restoring systems to their previous operational state if the implementation fails
The fundamental role of a backout (rollback) plan in CompTIA change management standards is to define clear steps to revert software, hardware, or configuration changes back to the prior baseline state if the change leads to unresolvable issues or failure.

Step-by-Step Solution

1
Identify the change management component described in the question.
The scenario focuses on the function of a backout (rollback) plan.
Understanding the core objective of each change management document is essential for standardized IT operations.
2
Analyze the primary purpose of incorporating a rollback plan into a change request.
If a system update causes critical failure or instability, the rollback plan provides the precise steps to revert changes quickly and safely.
Minimizing potential downtime and business loss is the central goal of maintaining a documented rollback procedure.

Key Concept

Purpose of a Change Management Rollback Plan
Estimated Time:45s
Rate this question

Topics

Change Management Processes

More questions from this topic