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Difficulty: MediumMalware Detection, Removal, and Prevention

A desktop support technician at a game development studio is responding to a workstation infected with spyware. The technician has successfully isolated the system from the network, disabled System Restore, updated the anti-malware definitions in Safe Mode, and executed a full scan that detected and removed all malicious files. Which of the following actions should the technician perform NEXT according to the standard CompTIA malware remediation process?

  1. Schedule recurring automatic anti-malware updates and system scans.Answer
  2. B
    Re-enable System Restore and create a fresh system restore point.
  3. C
    Conduct end-user security awareness training regarding phishing and rogue downloads.
  4. D
    Execute the sfc /scannow command using System Configuration utility (msconfig).

Answer

Schedule recurring automatic anti-malware updates and system scans.
The CompTIA 7-step malware remediation process follows a strict sequential order: 1. Identify malware symptoms, 2. Quarantine infected systems, 3. Disable System Restore, 4. Remediate infected systems (update anti-malware, scan/remove), 5. Schedule updates and scans, 6. Enable System Restore and create a restore point, 7. Educate the end user. Since Step 4 has just been completed, the technician must proceed to Step 5 by scheduling recurring automatic updates and scans.

Step-by-Step Solution

1
Review current progress in the CompTIA 7-step malware remediation process.
Steps 1 (Identify), 2 (Quarantine), 3 (Disable System Restore), and 4 (Remediate/Update/Scan) have been completed.
Determines the current phase of remediation.
2
Identify Step 5 of the remediation methodology.
Step 5 dictates scheduling recurring updates and automatic scans to prevent future reinfection.
Maintains ongoing protection on the remediated host.
3
Select the option that matches Step 5.
Scheduling recurring anti-malware updates and system scans is selected.
Matches the official CompTIA standard operating procedure.

Key Concept

CompTIA 7-Step Malware Remediation Process Order
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Topics

Malware Detection, Removal, and Prevention

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