A desktop support technician at an automotive assembly plant is responding to a workstation infected with rogue adware causing unexpected browser redirects. The technician has already identified and researched the malware symptoms. Arrange the subsequent remediation actions in the correct chronological order according to the standard CompTIA 7-step malware removal process.
- 1Disconnect the workstation's network cable to quarantine the infected system.
- 2Disable Windows System Restore to prevent infected restore points from persisting.
- 3Update anti-malware definitions and perform a full remediation scan.
- 4Re-enable Windows System Restore and create a clean restore point.
- 5Educate the workstation user on avoiding suspicious links and rogue downloads.
Answer
The correct sequence follows the CompTIA 7-step malware remediation process: first quarantine the infected workstation, then disable System Restore, proceed with updating definitions and scanning for malware removal, re-enable System Restore and create a clean restore point, and finish by educating the end user.
The standard CompTIA 7-step malware removal framework mandates the following exact order: 1. Identify malware symptoms, 2. Quarantine infected systems, 3. Disable System Restore, 4. Remediate infected systems (update anti-malware definitions and scan/remove), 5. Schedule updates and enable auto-scans, 6. Enable System Restore and create a restore point, and 7. Educate the end user. The sequence from isolating the system to educating the user adheres strictly to this standard.
Step-by-Step Solution
Key Concept
CompTIA 7-Step Malware Remediation Process
Estimated Time:1m 30s