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Difficulty: MediumChange Management Processes

A system administrator is preparing to apply a critical firmware update to the primary storage node hosting the organization's main Enterprise Resource Planning (ERP) database. The administrator has defined the scope of the change, performed a thorough risk analysis, created a tested backout plan, and secured approval from the Change Advisory Board (CAB). Which of the following actions must the administrator complete next before initiating the change during the scheduled maintenance window?

  1. Communicate the planned maintenance window and anticipated service downtime to affected business stakeholders.Answer
  2. B
    Deploy the update directly to the production ERP server immediately to test system stability under live load.
  3. C
    Discard the documented rollback plan because formal CAB authorization supersedes the need for a recovery procedure.
  4. D
    Conduct post-implementation functionality testing prior to applying the firmware package.

Answer

Communicate the planned maintenance window and anticipated service downtime to affected business stakeholders.
Communicating the maintenance window and service disruption details to affected end-users and stakeholders is a required change management procedure following CAB approval and prior to executing the change.

Step-by-Step Solution

1
Analyze the completed change management phases.
The scenario confirms that scope definition, risk assessment, rollback planning, and CAB approval have already been completed.
Tracking completed phases identifies what mandatory steps remain in the standard change management workflow.
2
Determine the required pre-implementation task.
Before starting deployment work during the maintenance window, affected stakeholders and users must be notified of potential service impact.
Timely communication manages user expectations and minimizes business disruption.

Key Concept

Change Management Processes - End-User and Stakeholder Notification
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Topics

Change Management Processes

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