An administrator is configuring Einstein Activity Capture (EAC) settings for sales representatives using Microsoft Exchange. Match each EAC configuration setting to its corresponding operational behavior.
- Both ways sync directionChanges made to events or contacts in either Salesforce or Exchange automatically update the corresponding record in the other system.
- Exchange to Salesforce sync directionEvents or contacts created and updated in Exchange sync into Salesforce, but modifications made in Salesforce do not sync back to Exchange.
- Salesforce to Exchange sync directionEvents or contacts created and updated in Salesforce push to Exchange, but updates made directly in Exchange are not reflected in Salesforce.
- Excluded Addresses listPrevents specified internal email domains or sensitive individual email addresses from having their communications captured and logged.
Answer
Both ways sync direction matches bidirectional updates across both platforms; Exchange to Salesforce sync direction matches importing Exchange changes into Salesforce only; Salesforce to Exchange sync direction matches exporting Salesforce changes to Exchange only; Excluded Addresses list matches preventing specific domain or address activity from being logged.
Each Einstein Activity Capture configuration setting governs specific data transfer behavior: 'Both ways' provides bi-directional sync, 'Exchange to Salesforce' handles inbound-only sync, 'Salesforce to Exchange' handles outbound-only sync, and the 'Excluded Addresses' list enforces privacy filtering for targeted email domains and addresses.
Step-by-Step Solution
Key Concept
Einstein Activity Capture Sync Directions and Exclusions