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Difficulty: EasyEinstein Activity Capture and Sync Configurations

An administrator is setting up Einstein Activity Capture (EAC) for a newly onboarded sales team. Which two data types can be synchronized between connected Microsoft or Google accounts and Salesforce? (Select 2 answers)

  1. ContactsAnswer
  2. EventsAnswer
  3. C
    Cases
  4. D
    Chatter Posts

Answer

Contacts and Events can be synchronized between connected email or calendar accounts and Salesforce using Einstein Activity Capture.
Einstein Activity Capture allows administrators to configure directional synchronization for Contacts and Events between Salesforce and connected Microsoft or Google services.

Step-by-Step Solution

1
Identify the standard data types supported by Einstein Activity Capture sync configurations.
EAC supports capture and sync configurations for Contacts and Events (as well as captured Emails stored on AWS).
Understanding supported data types ensures administrators configure productivity tools accurately within platform boundaries.

Key Concept

Einstein Activity Capture Supported Sync Objects
Estimated Time:45s
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Topics

Einstein Activity Capture and Sync Configurations

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