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Difficulty: Very hardChatter Groups, Types, and Member Management

An organization is deploying Chatter to manage cross-functional projects involving internal managers and external vendor consultants. The administrator must set up a group that allows external vendor accounts to participate while ensuring that only internal project leads can initiate feed posts. Standard group members (including external vendors) must only be allowed to view posts and add comments. Which TWO configurations must the system administrator implement to satisfy these requirements?

  1. Set the group access type to Private or Unlisted and check the Allow Customers setting.Answer
  2. Enable the Broadcast Only group type setting on the Chatter group.Answer
  3. C
    Set the group access type to Public and check the Allow Customers setting.
  4. D
    Assign the Group Owner role to all internal project leads within the group member list.
  5. E
    Enable Feed Tracking on the Group Member object to restrict post creation permissions.

Answer

The administrator must set the group access type to Private or Unlisted with 'Allow Customers' enabled, and configure the group as 'Broadcast Only'.
To include external vendor users (Chatter External), the group must be configured as Private or Unlisted with the 'Allow Customers' setting enabled. Furthermore, configuring the group as 'Broadcast Only' ensures that only group owners and managers (the internal project leads) can initiate feed posts, while external vendors and standard members can only read and comment.

Step-by-Step Solution

1
Determine group privacy and external access configuration.
Identify that Chatter External users require the 'Allow Customers' setting, which is exclusively supported on Private and Unlisted Chatter groups.
Public groups cannot grant access to customer/external members.
2
Determine feed posting restriction mechanisms.
Identify that setting the group to 'Broadcast Only' limits post creation to group owners and managers, while keeping regular members restricted to commenting.
Broadcast functionality specifically satisfies the requirement where non-lead members must not initiate main feed posts.
3
Assign member roles appropriately.
Promote internal project leads to Group Managers so they can post in the broadcast group without attempting to assign multiple Group Owners.
Chatter groups enforce a single Group Owner constraint.

Key Concept

Chatter Group Access Types, External Customer Inclusion, and Broadcast Privileges
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Topics

Chatter Groups, Types, and Member Management

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