All practice questions
1784 questions
A Salesforce Administrator is configuring a Lightning record page for a custom Compliance Audit object. The business requires the sensitive field 'Penalty Amount' to appear on the Lightning record page only when the 'Audit Status' picklist field is set to 'Non-Compliant'. Additionally, data security policies require that users without proper authorization cannot access 'Penalty Amount' values through reports, list views, or API exports. Which combination of configurations should the administrator use to fulfill these requirements?
Summit Financial Solutions requires a subset of financial analysts within the Operations department to have Read and Edit access to a sensitive custom field, Bank_Account_Number__c, on the Customer_Profile__c object. Currently, all Operations staff share a single baseline profile that grants no access to this field. Furthermore, management requires that these specific analysts be restricted to logging into Salesforce only from the corporate network IP range, while other Operations staff remain unaffected. Which TWO actions should the System Administrator take to meet these requirements securely? (Choose 2 answers)
Select all that apply
An administrator at a global aviation maintenance company needs to immediately suspend login access for a lead auditor placed on sudden administrative leave. When attempting to deactivate the user record, Salesforce prevents the action due to active system dependencies. Which two configurations explain why deactivating the user account is currently blocked, making account freezing the required immediate alternative? (Select 2 answers.)
Select all that apply
An administrator at Vertex Logistics is configuring Chatter collaboration capabilities and Feed Tracking for the custom Shipment__c object and standard Account object. Which two administrative configurations are accurate regarding Chatter Feed Tracking and Publisher Layouts? (Select 2 answers)
Select all that apply
An administrator needs to create a Chatter group for executive announcements. All employees should be able to view and comment on posts in the group feed, but only group owners and managers should be permitted to create new posts. Which Chatter group feature should the administrator use to satisfy this requirement?
A Salesforce administrator is evaluating intake channels and needs to configure On-Demand Email-to-Case to process incoming customer support requests. Which two features or operational characteristics apply to On-Demand Email-to-Case? (Select 2)
Select all that apply
A Salesforce administrator at a university research library system is configuring a custom object named Manuscript Loan to track archived manuscript borrowing requests associated with the standard Contact object. The administrator needs to evaluate schema management capabilities, relationship requirements, and data governance rules for this setup. Which two statements accurately describe Salesforce standard and custom object capabilities in this scenario? (Select 2)
Select all that apply
A Salesforce Administrator is setting up a new Lightning Service Console app for a tier-two support team. Place the steps for creating and publishing this console app in the correct chronological order.
Drag items to arrange them in the correct order
Universal Containers maintains an Organization-Wide Default (OWD) sharing setting of Private for both Account and Opportunity records. A sales representative adds a technical specialist to an Opportunity Team with Read/Write access on a specific high-value deal. What access does the technical specialist automatically receive on the associated parent Account record as a result of this action?
An administrator is troubleshooting Chatter feed behavior for a custom object named Project__c. Users report two distinct issues:
1. Automated feed posts are not generated when the Risk_Level__c custom field is updated on a Project__c record, despite Feed Tracking being turned on for the Project__c object.
2. A newly created Global Quick Action, 'Log Risk', appears on the Chatter Home tab publisher but is missing from the publisher on individual Project__c record pages.
Which combination of administrative actions will resolve both issues?
An administrator creates a new Record Type called 'Enterprise Partner' on the Lead object to support a specialized channel sales team. During testing, users assigned to the 'Partner Sales Manager' profile report that when creating a Lead using the 'Enterprise Partner' record type, the 'Industry' picklist field displays values irrelevant to partner leads, and the detail view displays the default lead fields rather than the specialized partner fields. Which combination of configuration steps must the administrator perform to resolve both issues?
A Salesforce Administrator is configuring distinct case management lifecycles for an enterprise support team. Match each Salesforce administrative component on the left with its correct role or function in configuring Case Record Types and Support Processes on the right.
Click a left item, then click its matching right item
Items
Matches
An administrator needs to track employee certifications in Salesforce. An employee can hold multiple certifications, and a single certification can be held by multiple employees. Additionally, management requires a roll-up summary field on the Employee object to count the total number of certifications earned by each employee. Which configuration should the administrator implement to meet these requirements?
Apex Health Logistics is implementing a custom Lightning Service Console app for its specialized tier-2 escalation support team. The support manager has outlined three strict functional layout requirements for the console interface: 1) When an agent opens an Account record from inside a Case, the Account record must open as a subtab under that Case rather than as a new primary tab; 2) Support agents must be able to view and edit associated Contact details directly from the Case record view without switching active tabs; and 3) Key case fields (Status, Priority, Account Name, and Contact Phone) must remain persistently visible at the top of the Case record page regardless of scrolling. Which combination of configuration actions should the Salesforce Administrator perform to fulfill these requirements?
Match each Salesforce Chatter group access type on the left with its corresponding visibility and membership behavior on the right.
Click a left item, then click its matching right item
Items
Matches
An administrator at an online subscription platform is troubleshooting Salesforce Knowledge access for customer support representatives. The representatives have active Knowledge User feature licenses and object-level Read permissions on Knowledge articles, but they cannot view any published articles categorized under the newly created "Account Billing" Data Category group. What configuration change should the administrator make to grant the representatives access to these articles?
A Lead Administrator at an international freight logistics company is designing automated case management logic in Salesforce Service Cloud. The support operations require incoming critical shipping cases to be routed immediately to specialized regional support queues, while unassigned or unresolved high-priority cases must notify senior managers if inactive for 4 hours during defined business hours. Which two statements accurately describe the configuration rules and behaviors for Case Assignment Rules and Escalation Rules?
Select all that apply
A Salesforce Administrator needs to convert a custom object record page to Dynamic Forms and configure conditional visibility for a sensitive financial section. Place the steps required to complete this task in the correct chronological sequence.
Drag items to arrange them in the correct order
Pinnacle Aviation manages safety compliance using a custom object named Flight_Audit__c. The Organization-Wide Default (OWD) sharing setting for Flight_Audit__c is set to Private, and the administrator deselects the 'Grant Access Using Hierarchies' option for this object. A criteria-based sharing rule is configured to share high-risk audit records with a Public Group named 'Safety Reviewers'. A user assigned to the 'Safety Manager' role owns several high-risk audit records. The 'Safety Director' role sits directly above the 'Safety Manager' role in the role hierarchy. If a user in the 'Safety Director' role is not a member of the 'Safety Reviewers' Public Group, which statement correctly describes their access to these Flight_Audit__c records?
A Salesforce Administrator at an agricultural technology enterprise needs to immediately revoke system login access for a departing sales operations coordinator. When trying to deactivate the user account, Salesforce displays an error message indicating that the user is currently designated as the Default Workflow User in Process Automation Settings. Which immediate action should the administrator take to prevent the user from logging in while maintaining system operational integrity?