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Difficulty: EasyBarriers to Effective Communication

A newly appointed administrative officer is reviewing workplace interactions to improve team effectiveness. Which of the following statements correctly identify and classify barriers to effective communication?

  1. Prejudice, personal bias, and defensive attitudes among staff members represent psychological barriers.Answer
  2. B
    Loud machinery and weak mobile signal coverage during field work are classified as psychological barriers.
  3. Using specialized administrative jargon when speaking to the general public constitutes a semantic barrier.Answer
  4. D
    Facial expressions, gestures, and body movements are classified as paralinguistic communication barriers.

Answer

The statements correctly identifying psychological barriers (prejudice and defensive attitudes) and semantic barriers (specialized administrative jargon) are correct.
Psychological barriers stem from internal emotional and cognitive states such as prejudice and defensive attitudes. Semantic barriers arise from language distortion and complex technical jargon. Both statements accurately reflect these standard communication barrier definitions.

Step-by-Step Solution

1
Analyze the statement regarding prejudice and defensive attitudes.
Defensive mindsets and prejudices are internal psychological factors that affect how messages are received.
Internal cognitive and emotional factors fall strictly under psychological barriers.
2
Analyze the statement regarding loud machinery and weak mobile signal.
Machinery noise and signal failures are physical/environmental obstacles.
Confusing environmental interference with internal cognitive states is an error; these are physical barriers.
3
Analyze the statement regarding administrative jargon.
Technical vocabulary creates decoding difficulties due to language/symbol ambiguity.
Problems related to word meanings and specialized terms fall under semantic barriers.
4
Analyze the statement regarding facial expressions and gestures.
Facial expressions and gestures represent body language (kinesics), not vocal characteristics (paralinguistics).
Paralinguistics strictly deals with voice modulation, pitch, and vocal tone, while gestures belong to kinesics.

Key Concept

Classification of Barriers to Effective Communication
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Topics

Barriers to Effective Communication

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