During an inter-departmental policy coordination meeting, two distinct communication issues are observed:
I. An officer experiences intense stage fright and performance anxiety, resulting in hesitation and an incomplete presentation of project updates.
II. A technical specialist relies heavily on complex legal jargon and obscure administrative acronyms, leaving non-technical field representatives confused.
Which of the following statements regarding the classification of these communication barriers are correct? Select all that apply.
- Statement I represents a psychological barrier arising from emotional and cognitive states.Answer
- BStatement I represents a physical barrier caused by external environmental noise.
- Statement II represents a semantic barrier resulting from specialized language and terminology.Answer
- DStatement II represents a kinesics barrier caused by improper vocal pitch and tone modulation.
Answer
Statement I represents a psychological barrier and Statement II represents a semantic barrier.
Performance anxiety and stage fright arise from emotional and cognitive strain, making Statement I a psychological barrier. The use of complex acronyms and technical vocabulary hinders understanding of word meanings, making Statement II a semantic barrier.
Step-by-Step Solution
Key Concept
Classification of Communication Barriers (Psychological vs. Semantic)